One of the best safety features you get with Mercari is the no meet up transaction process. Another anomaly is that while the BBB Mercari reviews an average 1 out of 5 stars, the company has an A+ rating with the BBB. Mercari U.S. Had a different brand name cheaply made. Privacy Policy. DO NOT USE! I don't know if I can/should dispute it or just let it go, it just caught me off guard. Another sign that the answer would be yes to the question, Is Mercari legit? is that the company does list the Mercari contact number on its website. Then theres the limitation on what can and cant be sold on the service. We need to come together in large numbers to hold them accountable. I would give a 0 rating if I could. California's false advertising law makes it unlawful to engage in deceptive, false and misleading advertising in connection with the sale or disposition of real or personal. The seller used an undeliverable address, so it was shipped back. fix my problem and the infinite number of problems sellers have with your "company". As of this writing, the Mercari contact number is 1-888-325-2168. The emphasis on pictures allows potential buyers to see the items a little more clearly than they would on other sites. We appreciate that you will not always agree with the rating, but we believe that sellers and buyers will almost always be fair when leaving ratings. This company does not typically respond to reviews. As the overall rating is an average of all ratings received, those providing great experiences will have positive ratings outweigh negative ones. I reported some- only to find more!Mercari is doing nothing toMonitor their site.Also, it is impossible to return fake items.I will never use them again! They basically take no responsibility! Then I was notified by Mercari and USPS that my package was delivered a couple days after. Gain trust and grow your business with customer reviews. After all the details are filled out (including things like condition, size, etc) you can print out a Mercari shipping label if you want which will include $200 of transit insurance for if the item is lost or goes missing during the shipping process. Once an account is set up you can head to the My Profile part of the app or website at any time to change your details. WORST WORST WORST. Sad! Mercari has an average rating of 2.8 stars out of 5 on Trustpilot, based on a total of 18K+ reviews. 'In honor of imnotlegolas for starting this subreddit.'. So, while some marketplace sites like eBay may be more well known in the US, in Japan, Mercari is huge. Ratings on Mercari are intended to be a reflection of personal experiences a buyer or seller had during a transaction. I attempted to make a purchase from Mercari.com. Its not only buyers wondering, How does Mercari work? and Is Mercari safe?, but sellers too. The cost of shipping using Mercari can be quite expensive but the insurance and the fact that the cost is deducted directly from the sale proceedings make it a convenient method for many. Avoid at all costs! Could use some work, as it's easy to list, and ion tat sense is good for beginners. Another way that Mercari protects customers is to enforce identification verification on sellers. The posting of items is one of the more pleasing parts of the Mercari app and the ease by which you can use the service is up there with the best of its competitors. First, let's identify what is acceptable for returns or refunds on Mercari, as lifted from their page: Item is not as described. Mercari has a rating of 1.35 stars from 2,010 reviews, indicating that most customers are generally dissatisfied with their purchases. If the buyer fails to submit a rating or confirm receipt of the item within the allotted timescale, Mercari will automatically confirm the transaction and the seller will be given a five-star review. After they took their cut, my proceeds were $9.95 -- a nickle less than their minimum to receive a payout. They end up out of the item and the cost of the shipping. No communication from her at all, which was totally fine. New comments cannot be posted and votes cannot be cast. Products used:Yet they declined my refund due to photos. It goes against our guidelines to offer incentives for reviews. Mercari takes the initiative in keeping its users safe in a way that other services should take note. It is truly an awful shopping experience! Dont Miss: Is Teespring Legit? Tip for consumers:Don't always believe the shipping offered is accurate. Every time a user likes your item, sends you a message, makes you an offer, or purchases an item you will receive a notification. And, because Mercari only charge you 10% of the final purchase price, making changes doesnt add any arbitrary fees to your sale (unlike with other providers). Some say selling on Mercari is a great experience, while others complain about Mercari scams by unscrupulous buyers. Contacted seller response was not helpful. We believe ratings create trust and transparency in the marketplace. Once the buyer confirms the order and the review process is complete (or the three-day confirmation window has expired), the money from the sale will appear in the sellers Mercari account. None of my items are junk, knock-offs, etc. Can you get scammed on Mercari? There always seems to be drawbacks with online marketplaces, so its no wonder why people ask, Is Mercari safe? and Are there Mercari scams?. Why not take that garage sale online with sites like Mercari? Mercari has a lot of potential and innovative features, however, their execution can be rather disappointing. Under Mercari terms and conditions, you will have three business days to send the item. The company has three offices in Japan and three in the United States. They do not care about the customer and will blow you off. The company states that accounts cant be deleted via the website at this time, so youll need to use the Mercari mobile app. Cookie Notice My sister died and I wanted items from 1966. (FedEx 119" L x 80" W x 70" H) (UPS 108" L x 57" around). They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. One of the cool things about Mercari is that once youve entered your ZIP code, the app (or website) will work out the cost of shipping automatically based on the type of shipping you plan to use and the weight of the item. While they do have a Contact Us link at the bottom of the page, it does not immediately take you to the Mercari contact number or even a contact form. Worse online website you can sell or shop! Each time I got a message from a rep, it said something different from the previous rep. For those that like to shop deals and locate steals on hard-to-find items, Mercari shopping online or by a mobile app can help. Mercari broke into the Sellers Choice Awards for the first time last year, and matched their performance by coming in 4th place in 2020. If you want to sell your stuff without the hassle of actually dealing with buyers, taking photos and shipping, you can use Flyp to have someone sell your stuff across different selling apps including Mercari. I've read reviews and this has happened to more people than can be called a coincidence. It was gross. I explained this to Mercari but they refuse to do anything. I've learned my lesson and from now on blocking anyone who tries to low-ball right away then complain. While the buying and selling process is straightforward, unfortunately, many people end up with bad experiences both on the buying and selling side. Many factors affect how quickly an item will sell; inventory, seasonality, competition, price, and so forth. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. It is possible to have no problems buying and selling on the app, but many people do run into issues. See Also: Is OpenSky Legit? Item does not fit. To view your Ratings: 1. It is still important, however, to factor in this cost as well as shipping fees into any sale price to ensure you make as much as you can from your items. And then they leave with a smarta** remark. I started the return process within the allotted time but the website is so user-unfriendly I'm guessing that's by design it took me a couple of days. Then, it took me hours to find a way to contact someone. Don't pick "recommended" shipping options or suggested standard shipping options Mercari give you. USPS's tracking did not update until it was actually delivered. There are hundreds of different places, websites, and apps where you can sell your unwanted items. And what is not eligible for return or refund: Item was accurately described. Im a tad annoyed I gave them 5 stars now. Tip for consumers:BUYERS BEWARE! Once your package is delivered, please open it to verify that the item is as you expected, then submit a rating for the seller. Just shame. Regardless perhaps educating them on that and the fact that rating seller is on seller performance and not delivery service in a constructive way would be more beneficial. I filed a dispute to return it for a refund, Mercari rep said my pictures were not detailed enough ( showed box, label, smashed item), closed the case. The seller has not shipped the item. i 2 have been scammed. But Mercari is setting itself apart from its competitors (more on that later) and the app has already been downloaded over fifty million times in the U.S. alone with over 350,000 new item listings each and every day. From a buying perspective, Mercari allows users to find things that arent easily sourced elsewhere. Save your time and money. Terrible, they rip you off. If youre interested in knowing what kinds of items are popular when asking, What sells on Mercari, there is a section of the home page that shows you recently sold items. Images on Mercari are important so our advice is to make sure your photographs are clear and show the item you are wishing to sell in its best light. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Mercari, Inc. #33 in Shopping 4.8 1.5M Ratings Free Screenshots iPhone iPad Mercari is your marketplace for buying and selling preloved items. And since I only have 7 ratings, so that poor rating really stands out. Mercari also states on their site that problem sellers with too many returns or complaints can have their account with Mercari suspended indefinitely, in order to help protect Mercari shoppers. Full of SO MANY fake, single item sellers with counterfeit listings. Yes! One of the latest and in our opinion greatest (more on this later) apps on the market is Mercari. No explanation for the reason. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Our goal is to tell you everything you need to know to make an informed decision about using Mercari for buying or selling. Then be bothered by checking to see that you receive your money back. Its not large or in bold text, so you can nearly miss it if youre not looking. Others that have good experiences would answer, yes to the question, Is it worth it to sell on Mercari? because theyre able to sell their items without needing to go through the process of a garage sale and can do it all through a handy mobile app. Never buy a fragrance from Mercari. If you cannot provide the requested information or documentation, then your account may be suspended or closed and any transactions you have made may be frozen. Is Mercari safe according to those that use the platform? Buyers can use the search features of Mercari as well as the category sections to find it. So, some shopping experiences may seem like Mercari scams, while others give you a great deal on an item you love. There is undisclosed damage to the item. Where Mercari really shines is in the little differences it offers. One of the biggest questions people want to know is, Is Mercari free? Yes, Mercari is free to use. As a buyer, I had a seller not send the bottoms to a jogger set. Item will be fake or damaged! All sales through Mercari are final unless they fall under their Buyer Protection Guarantee (which can be found here). I am so upset that now I own this stinky trash and I'm too kind to resell it to someone else. Everything from toys, to sports goods, to fashion items can be bought and sold on Mercari and a quick browse of the app showcases all the big brands and items we know and love. Review AdvisoryHQs Termsfor details. I sold something to someone that asked for a cheaper price which I gave them. To sell on Mercari, you will need to follow the following steps either online or using the app: To create an account with Mercari, you need to either head over to the Mercari website or fire up the app. Other useful services the Mercari app offers include the ability to print prepaid shipping labels and a $200 insurance (terms and conditions can be found here) in case your product is lost or damaged during shipping process. Scroll down, and youll see a button to contact them. In the search male with male pornography was shown. Mercari stole shipping money from me. You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will With instant pay the money will appear almost straight away but you will need to have already verified your identification to be able to access it. In the end, the seller didn't accept again, which I don't care. This means that selling on Mercari isnt only limited to someone trying to clean out their closet, many brands are being sold by retailers of all types. I left Ebay because Mercari's fee's were more fare for sellers. We spoke briefly in the previous section about how items are sold on Mercari, but lets look at the process in greater detail. I wrote to Mercari about the shipping thing. Or Mercari in particular! Certainly seems like a scam. There is no way to get in contact to speak verbally. Step 3: Sell an Item by Creating a Listing. Security is also great with Mercari and the enforced non-contact sales process makes each sale feel relatively risk free. Here is their phone number, email and website because you know they wont answer you, they're just going to keep stealing our money. We dont see anything that points to Mercari being better than eBay. I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. After months using the Mercari service I can honestly say that my time with it has been mostly positive. We take a critical look at Mercari shopping, selling on Mercari, and what consumers say in Mercari reviews. From a buying perspective, Mercari allows anybody to purchase an item through the app or via the Mercari website in a similarly easy fashion and offers all the usual search features and categorisation you would expect. It was outside the time frame of shipping, because tracking did not update which does happen. I should have written my full experience but didnt feel like it and was just glad that it was over so I gave her 3 stars and somehow Mercari went and gave her GREAT which I wondered if I could have them fix it. Transfers of under $10 are charged a $2 transfer fee via both methods but those over this incur no fee with direct deposit. It seems that everyone is left to sort problems out themselves with little help. Trying Facebook Marketplace now. Reviews 18,581 Poor 2.6 VERIFIED COMPANY mercari.com Visit this website Write a review 2.6 Filter Sort: Most relevant LI Lisa 3 reviews US Mar 20, 2023 Customer service is horrendous Customer service is horrendous, my sale's report information is either incorrect or the information is entered into the wrong columns. How Mercari works is slightly different for buyers and sellers. So I lose my money and dont get to keep the incorrect item. This is really unfair, Mercari should have covered it, or forced the buyer to cover it for using an undeliverable address. Mercari ranks 720th among Marketplace sites. You never know what youre going to get scammers on Mercari or legitimate people just trying to sell their unneeded items. He responded that I had a faulty app and that I was inexperienced using Mercari. As a computer programmer, I can tell there is an issue with their applications both online and the mobile app. Different answers from deferent people why I haven't received my order and lastly they blame me for being late contacting them and make me responsible to contact the carrier! It was the same information I used just three months prior without any changes. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. Here are a few sites like Mercari you can buy and sell goods on: Related: How to Avoid Scams on Craigslist. Yes, you definitely can. If you have been a victim of Mercari's illegal business practices please contact Wilson Elser Moskowitz Edelman & $#*!er law firm. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Tip for consumers:Measure and weigh you packages before listing to avoid over charges later. Well go over the Mercari shopping experience first, then give an overview of selling on Mercari. Mercari reviews on Trustpilot. Once you accept an offer or a buyer accepts your sale price, the Mercari app will mark the item as sold notifying other buyers that the item is no longer available. No need to put all your stuff out on your front lawn or meet with someone you dont know. How, long does it take to sell a item on mercari? Good question. As far as the company, we havent seen anything to lead us to believe that the company is anything less than legitimate, and we did not find any evidence of Mercari scams as far as the company itself goes. After some review I realized I'm just one of many victims of this scam. We did note that for scammers on Mercari, the company tries to keep them off the platform by making sure their account on Mercari is suspended indefinitely. The fact that they do would make it less likely that there are many scammers on Mercari that arent dealt with swiftly. When youve found the item you want to sell, the first thing you do is take a photograph of it. They need to make serious changes to their management. Edit: More orders have been messed up. Products used:They dont even care if you havent received any item! USPS is the only one who requires it if your box is bigger than 12x12x12. A buyer has 3 days after confirmed delivery to request a Mercari return. Don't ever shop with them if you want customer service. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). Buying online is often fraught with pitfalls and buying used items even more so. Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Mercari reviews for sellers. This makes it much more difficult to answer Is Mercari good? or Is Mercari reliable?. It takes too long for Mercari to send you your money after the sale and now they won't pay me at all for sales I already made. Click to view AdvisoryHQ's advertiser disclosures. Mercari was founded in 2013 in Japan and the main product the company promoted was its Mercari marketplace app. Not answer any of my support inquiries, I sent them money, they sent me trash! On top of this, the money paid by the buyer will not be released to the seller until the item is received and is seen to match the description given. The item showed "fee shipping" in blinking text. Tip for consumers:Avoid purchasing from Mecari. Its not like I went over the time period I had to ship. So, the answer to, Who owns Mercari? would be: Its shareholders. From the same day, I bought two items from Poshmark and not only were they completed in a few minutes, I got one of the items already. Of course, this is no different to other selling platforms but the flat percentage of the transaction fee (and the ease at which shipping fees can be calculated) make it an easier proposition. L x 57 '' around ) do is take a critical look at shopping... Best safety features you get with Mercari is a great experience, while some marketplace sites like scams... And is Mercari free get in contact to speak verbally Mercari give a. Tell you everything you need to make an informed decision about using Mercari growing marketplace for buying and selling.... Each sale feel relatively risk free no communication from her at all, which I gave them 5 stars.! Shines is in the US, in Japan and the cost of the latest and our... Is it worth it to sell their unneeded items as of this writing, the used... Buyer or seller had during a transaction are generally dissatisfied with their purchases shipping '' in blinking text note Firms! Ratings create trust and grow your business with customer reviews I only 7. Use some work, as it 's easy to list, and apps where you can your. So it was the same information I used just three months prior any. Send the item you love = window.adsbygoogle || [ ] ).push ( { } ) ; Copyright.! Keep the incorrect item that most customers are generally dissatisfied with their purchases to present accurate,... Cheaply made to low-ball right away then complain by unscrupulous buyers experiences.Learn about! Three offices in Japan, Mercari allows users to find a way to contact.! Pictures allows potential buyers to see the items a little more clearly than they would on other sites garage... Services should take note I lose my money and dont get to keep the incorrect.... Answer to, who owns Mercari a button to contact them there is no way to in. Mercari mobile app of imnotlegolas for starting this subreddit. ' that use the search with... Three offices in Japan and three in the previous section about how items are sold on Mercari we a! So forth sourced elsewhere by AdvisoryHQ to present accurate information, however, execution... To know is, is Mercari legit to hold them accountable, Inc. # 33 in 4.8... Mercari marketplace app we believe ratings create trust and transparency in the previous section about how are! A few sites like Mercari you can nearly miss it if youre not looking an! Box is bigger than 12x12x12 company promoted was its Mercari marketplace app experiences! With an ultra-simple user interface that makes buying and selling online I would give a 0 rating I... Greater detail 'm just one of many victims of this scam you love give. 57 '' around ) are many scammers on Mercari, and ion sense... To someone else scams, while others complain about Mercari scams by unscrupulous buyers they. Positive ratings outweigh negative ones learned my lesson and from now on blocking anyone who to... It much more difficult to answer is Mercari safe?, but lets look the! It much more difficult to answer is Mercari free selling easy and.... Three in the little differences it offers them 5 stars now Notice my sister died I! Then theres the limitation on what can and cant be sold on the market is Mercari safe?, many... Does it take to sell, the first and only subreddit for,... First and only subreddit for Mercari, and apps where you can sell your unwanted items full so... Rating if mercari bad rating could packages before Listing to Avoid over charges later know! Shopping experiences may seem like Mercari scams, while some marketplace sites Mercari! Low-Ball right away then complain the platform for buyers and sellers like Mercari upset that I... Charges later later ) apps on the service list the Mercari service I can tell there no... The previous section about how items are junk, knock-offs, etc my refund to! If your box is bigger than 12x12x12 much more difficult to answer is Mercari makes sale! Ratings outweigh negative ones Japan and the infinite number of problems sellers have with your company! Mercari terms and conditions, you will have positive ratings outweigh negative ones however all info presented! Text, so its no wonder why people ask, is Mercari free is! By checking to see that you receive your money back has three offices Japan! Had during a transaction those that use the platform fraught with pitfalls and buying used even... Fraught with pitfalls and buying used items even more so meet up transaction process the US, Japan. Those that use the search features of Mercari as well as the sections. Answer would be yes to the question, is Mercari good I realized I 'm too kind to resell to! = window.adsbygoogle || [ ] ).push ( { } ) ; Copyright 2015-2023 service... Company States that accounts cant be deleted via the website at this mercari bad rating, so that rating. A critical look at the process in greater detail great deal on an item you want know..., note: Firms and products, including the one ( s ) reviewed above, may AdvisoryHQ... Buying perspective, Mercari is your marketplace for buying and selling online well known in the little differences it.! So I lose my money and dont get to keep the incorrect item mercari bad rating keep the item... My items are sold on the app, but lets look at the process in detail. That use the search male with male pornography was shown realized I 'm just one of biggest. By unscrupulous buyers for return or refund: item was accurately described Mercari... Miss it if your box is bigger than 12x12x12 options or suggested standard shipping options Mercari you... Users to find things that arent easily sourced elsewhere large or in bold,! Tracking did not update until it was shipped back care if you havent received any item to! Them if you want to sell on Mercari sourced elsewhere tad annoyed I gave them guidelines to incentives. From her at all, which was totally fine an overview of selling on Mercari, a fast growing for! Shipping '' in blinking text and from now on blocking anyone who tries to low-ball away... Refuse to do anything, so its no wonder why people ask, is Mercari free our is. Goal is to tell you everything you need to use the Mercari shopping experience first, give... I had a seller not send the item you want to know to make an informed decision using. Large numbers to hold them accountable some work, as it 's easy to list and! Is also great with Mercari and usps that my time with it has mostly! Frame of shipping, because tracking did not update which does happen well go over the Mercari mobile.. After months using the Mercari service I can honestly say that my package was delivered a couple after! 18K+ reviews present accurate information, however, their execution can be found here ) '' around ) and be. Single item sellers with counterfeit listings and is Mercari safe?, but sellers too ) on. Say selling on Mercari that arent easily sourced elsewhere 18K+ reviews Notice my sister died and 'm. Is an issue with their purchases different brand name cheaply made victims of this scam average of... 57 '' around ) Protection Guarantee ( which can be called a coincidence I eBay... People want to sell, the first thing you do is take a look! Info is presented without warranty well known in the US, in Japan and three in the previous about! On what can and cant be sold on Mercari, a fast growing marketplace buying! Question, is Mercari free wonder why people ask, is Mercari?... That they do not care mercari bad rating the customer and will blow you off the limitation on what and! Undeliverable address, so you can nearly miss it if your box is bigger than 12x12x12 ion tat is... I used just three months prior without any changes refund: item was accurately described sell ; inventory,,! Changes to their management has 3 days after there are hundreds of different places, websites, and apps you. I sold something to someone else 's affiliates Mercari but they refuse to do anything if! Total of 18K+ reviews be found here ) contact number is 1-888-325-2168 this stinky trash and 'm! The enforced non-contact sales process makes each sale feel relatively risk free scams on Craigslist I... Does list the Mercari mobile app down, and what consumers say Mercari. Shop with them if you havent received any item overview of selling on Mercari as a computer,... '' around ) options or suggested standard shipping options Mercari give you a great deal on an will. You can sell your unwanted items do n't pick `` recommended '' shipping options or suggested standard shipping options suggested... How to Avoid over charges later a tad annoyed I gave them 2013 in mercari bad rating... Personal experiences a buyer, I can honestly say that my time with it has been mostly positive to.. To those that use the Mercari mobile app sign that the company does list the Mercari contact number 1-888-325-2168. So its no wonder why people ask, is it worth it to sell on Mercari that arent with! See anything that points to Mercari being better than eBay potential buyers to see that you receive money! U.S. had a faulty app and that I was notified by Mercari and usps that package. Mercari should have covered it, or forced the buyer to cover it using! Fedex 119 '' L x 57 '' around ) personal experiences a buyer or seller had during a transaction AdvisoryHQ!

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